Shipping & Returns
There are two options available:
Pick up from our store: Please select pickup at Check out and select payment option.
Delivery to your address or nominated site - MELBOURNE: Stock items will be dispatched usually via our own vehicles to all Melbourne suburbs usually within two – three business days Monday to Friday.
Delivery to States within Australia (we do not offer an international service): We are happy to trade interstate and goods will be ready for pick up within 3 business days Monday to Friday. Customers will need to make their own pick up and shipping arrangements.
If your job is urgent, please contact us on 0397936288 and we will do our very best to meet your needs.
Delivery costs will be based on suburb prior to checkout. If your post code does not give you a delivery option, please contact us page or telephone on 0397936288 for a quote.
Preferred delivery date:We will try and meet your needs and will contact you to confirm actual delivery date.
Damage in transit: If goods arrive in a damaged condition it will be your responsibility to inform us by email via our contact uspage or via telephone on 03 97936288.
Incorrect items: It is your responsibility to notify us of any incorrect items, quantities or lengths within 7 days from delivery via our contact uspage or telephone on 0397936288.
Non-Deliveries: We will not accept responsibility for any goods lost in transit unless we are notified within 7 days from the date of dispatch via our contact uspage or telephone on 0397936288.
Damaged/defective goods:Items that are deemed damaged or defective can be returned for replacement within 7 working days from the date of receipt of the order. Please inform us via our contact uspage ensuring that all purchase details are included in your correspondence.
Customer Service Policy: Australian Lattice and Timber Pty Ltd is committed to providing “BETTER THAN” service (that is better than any one else). We will endeavor to ensure that all products listed on our website are current and in stock and that pricing is up to date. In the event that an ordered item is not available or we are unable to fulfill your order, we will notify you within one business day to arrange a solution, a backorder or a full refund. Contact us via the contact us page or telephone on 0397936288.
Returns Policy: Your item(s) must be in its original as new and original condition to be returned, unless there is a manufacturing defect. You must return the item within 14 days of your purchase.
Please include a copy of your receipt/invoice or delivery docket.
All refunds will be given via the original payment method. Cash will need to be collected from our premises.
All shipping/delivery costs are for the purchasers’ care.
Send your returned item(s) to:
Australian Lattice and Timber Pty Ltd
102 – 106 Rodeo Drive,
DANDENONG SOUTH Vic 3175